Client Service Training Step 1 - Fundamentals

An in-salon training session with every employee that helps stylists and therapists understand the fundamentals of excellent Client Service. Lays the foundations for a succesful salon by setting standards and mapping out the client journey to create an excellent client experience and shows the team ways to significantly increase their service and retail income.

Ensures levels of service are understood and delivered by all team members. 

Cost £1,295 plus vat   BOOK NOW

Client Service Training Step 2 - Expert

An in-salon training session with every employee that helps stylists and therapists understand what they need to do to become “The Expert”. With explanations of targets and how to achieve them, this improves your level of service, gets buy in from the team and generates more income for everyone.

Takes the pressure off the Salon Owner to explain and implement new targets and gets Team Members to take responsibility for delivering great Client Service.

"Hi Ryan, just some feedback for you... the guys have been selling lots of products and also upgrading clients for treatments at the back wash since your presentation. Very pleased. Thanks"

Roger & Michelle, Strand Hair, Luton

Cost £995 plus vat   BOOK NOW

Client Service Training Step 3 - Advanced Communication & NLP

A more advanced in-salon training session with every employee that helps stylists and therapists develop their personal communication skills by using Neuro-Linguistic Programming (NLP) techniques.

NLP as a methodology centres on communication and change so it suits the salon environment enormously. This training explores the psychology of what you are doing for a client when they come into the salon. It’s personal development and transformation in a physical sense that has a huge impact on how they think and feel.

Provides Stylists and Therapists with the ability to gain a deeper understanding of their clients needs and offers skills to deliver a more sophisticated level of service that can set you apart from ordinary salons.

Do something great today!

Cost £995 plus vat   BOOK NOW